Terms and conditions

(updated 16/01/2021 for Brexit)

Ordering – general

When placing an order please ensure that we have the following details:

Your name and full postal address including the post code (zip code)
Your telephone number and Email address
Exact details of your order stating Kenton order codes where possible
Quantities required
Prices quoted
Date of your order
Any relevant additional information, such as synth model and type

Please note that we cannot despatch to PO Box numbers. We MUST have your full postal address.

Ordering from the UK

You can order from Kenton in the following ways:-

1) Use our online shopping cart system –
   uses a secure 3rd party online payment system (SagePay) to keep your card details safe
2) By telephone on 020 8544 9200 and speak to a real human being.
   The Sales line is usually open 9.15am to 2:55pm Monday to Friday
3) By email
   Note, NEVER send credit card details by regular email
4) By post to the address at the bottom of this page.

For options 1-3 you can pay by credit / debit card or BACS (see wire transfers for bank account info).

For option 4 you could also send a cheque/postal order/building society cheque (takes 5 working days to clear)

Delivery cost is typically £9.60 (inc VAT) to mainland UK addresses (except Scottish Highlands and Islands), except for small items (such as Socket upgrades) which can be sent by post.

Please note that we cannot despatch to PO Box numbers. We MUST have your full postal address.

Ordering from overseas

You can order from Kenton in the following ways:-

1) Use our online shopping cart system –
   uses a secure 3rd party online payment system (SagePay) to keep your card details safe
2) By telephone on +44 20 8544 9200 and speak to a real human being.
   The Sales line is usually open 9.15am to 2:55pm Monday to Friday (GMT / BST)
3) By email
   Note, NEVER send credit card details by regular email
4) By post to the address at the bottom of this page.

For options 1-3 you can pay by credit / debit card or BACS (see wire transfers for bank account info).

For option 4 you could also send a cheque/postal order/building society cheque (takes 5 working days to clear)

Note that you may be charged duties and/or taxes at the point of import. See duties & taxes section below.

The delivery costs given are for an air courier, signed for, delivery service. This is fast and typically takes one to two working day to the USA and much of the EU. Even Australia / New Zealand usually only takes around four working days. These times may be extended if the goods get delayed in customs. Except for firmware upgrades, we do not send goods overseas by post.

Please note that we cannot despatch to PO Box numbers. We MUST have your full postal address.

Payment Methods

We can accept payment by the following means.

Cash (in person only)
Credit Cards (Visa/Master Card/American Express)
Debit Cards (Visa Delta/Maestro/Solo)
UK Postal Orders
UK Building Society Cheque
Cheque drawn on a UK bank (takes 5 working days to clear)
Bank Wire Transfer – see directly below

Wire transfers

Please contact us for our bank details if you need to pay by wire transfer. We will need your address and a landline telephone number before we can give you our bank details.

If you selected the Direct Bank Transfer option in our online cart system then we will automatically send you our bank details after we have verified your details.

Information about VAT

Value Added Tax is a sales tax, which is currently 20% in the UK and must be paid by all customers resident in the United Kingdom. If you are ordering from anywhere outside the UK, VAT doesn’t apply to you on export so you can ignore the ‘inc VAT’ prices. Once you have selected your country and given your address on the checkout page you will be quoted the ‘ex VAT’ price.

For the EU –

Although you will not have to pay VAT at the checkout, you will have to pay VAT at the current rate for your EU country when you import the goods into your country. You may also be liable for duties/tariffs. See the Duties & Taxes section below. You will need to pay the VAT directly to the delivery company (DHL, UPS etc.) along with any customs duty and clearance charges where applicable.

For USA, Canada and anywhere else overseas –

You will not have to pay VAT at the checkout but you will almost certainly have to pay some form of local purchase tax and duty when you import the goods into your country or state. You will need to pay the purchase tax directly to the delivery company (FedEx, UPS etc.) along with any customs duty and clearance charges where applicable. See the Duties & Taxes section below.

Duties & Taxes

For the EU –

Our main (boxed) products, retrofit kits and socket kits all have a zero-tariff rate when imported into the EU, but other items such as leads, replacement power supplies, plugs, sockets and other ancillary items almost certainly will attract a tariff charge (typically 2%). However, there is also likely to be a customs clearance charge as well. This is usually a single charge per shipment. At time of writing, just after Brexit, we don’t yet know what this will be to the EU but can typically be in the range of €25-€55. See the Shipping Overseas section below.

For USA, Canada and anywhere else overseas –

You will be liable for custom duties and/or taxes at the point of import. Some countries do not bother to charge duties or taxes on low value imports, but many do. These are outside the control of Kenton and are your responsibility should they arise. The duty/tax rates also vary considerably from country to country. You are strongly advised to investigate before ordering what the cost of duties and taxes are likely to be. There is also likely to be a customs clearance charge as well. This is usually a single charge per shipment. This can typically be in the range of $30-$60. See the Shipping Overseas section below.

Shipping Overseas

The shipping charge paid at the checkout is just that, the cost of shipping, only. You will need to pay further charges (as mentioned above) directly to the delivery company (FedEx, UPS etc.) before they will deliver the goods to you.

All customers should be aware that they will be the ‘importer of record’ and are fully and solely responsible for any additional costs imposed at point of import into their country, such as, but not limited to, customs duties and clearance fees, purchase taxes, and tariffs should they arise. If payment of these additional costs is refused when requested by the courier company or their agents, the shipment is likely to be treated as abandoned and NO REFUND WILL BE PROVIDED.

Some countries (Russia for example) require you to hold an import licence in order to import goods, however this is an unusual case.

Warranty

Kenton products are very thoroughly tested prior to despatch thus we achieve an almost zero failure rate. In the extremely unlikely event of a problem, Kenton equipment is covered by a back-to- base warranty for a period of one year from date of purchase. Back-to-base means that return of the product to Kenton is your responsibility and at your cost. We do not organise collection. On receipt, we will examine the goods, and if found to be faulty will repair or replace at our discretion and return to you at our cost. If no fault is found, we will discuss the problem with you, but return to you will be chargeable.

If you suspect that one of our products is faulty, you should first contact our technical department who will try to help you find what the problem is. This can usually be isolated to another piece of equipment, cables, or simply a misunderstanding of the equipment or connections. You need to supply a description of the problem as well as the unit serial number and which country you are using it in.

If our technical department decides that the equipment needs to be returned, you will be issued with a Returns Authorisation Number by them. You should send the goods well protected to minimise the risk of damage in transit and you should use a service which will collect a signature on delivery to us. For more expensive items it may be worthwhile considering insuring the goods in transit also.

Sending stuff to Kenton

If you need to send anything to Kenton, please note the following points.

You must ALWAYS arrange it with us FIRST, either by telephone or by email. See ‘Contact Us’ in the ‘About’ dropdown in the top right corner of this page. Never send us anything without contacting us first. In some cases deliveries may be refused if not expected.

If you are overseas and are sending an item to us for inspection, modification or repair, then ensure you mark the package clearly with the words TEMPORARY IMPORT. This is critical and if it is not done then we will probably get charged import duty, which we will obviously have to be reimbursed for by you.

Also note that any item sent to us should be well packed to minimise the risk of damage in transit and for more expensive items it may be worthwhile considering insurance also.

In the case of a suspected fault, you should first contact our technical department. If they decide that the equipment needs to be returned, you will need to get a returns authorisation number from them. Kenton equipment is very rarely at fault and we have amassed considerable expertise in pointing you in the right direction. Sending non-faulty equipment to us just wastes our time and your money – please contact us first!

If you want to send a synth to us for retrofitting, note that we cannot accept synths sent to us from outside the UK due to the sheer volume of paperwork and other costs/time involved not to mention the probability of damage during transit to or from us. In any case we require that it is sent to us in a proper flight case and that the flight case should fit the synth correctly. A synth loose inside a flight case can still sustain damage during transit. If you don’t have a flight case for your synth, please borrow or hire one and if the case is a bit too big then ensure the extra space is filled so that the synth cannot move around; bubble wrap alone is not sufficient for this purpose.

If sending TB-303, TR-606, MC-202 or SH-101 synths (or similar) to us, again bubble wrap alone will not protect them, they need a hard box around them because the potentiometers (knobs) are mounted directly onto the PCB and if ANY pressure is put on them, then the PCB will crack – and this will be very expensive to repair (if a repair is possible at all).

With thought and consideration, anything can be sent safely to us. If you are in any doubt about how to pack something, please ask us for advice.

Other information

If you have difficulty with the online facility you can select the Direct Bank Transfer option and call us by telephone us with the card details. Credit card details should never be sent to us in an ordinary E-mail as it is not secure.

All our goods are sold in UK currency, Pounds Sterling (£) GBP. On the checkout page the approximate $USD and €EUR values are also displayed. A currency converter is also available in the ‘Order Info’ dropdown box to enable conversion to other currencies.

Note that Retrofit kits (and a few of the socket upgrade kits) are always built to order after your payment has been processed. It then typically takes us up to 10 working days (two weeks) to build and test the kit before we can despatch it. Note that fitting a MIDI retrofit kit or socket upgrade kit is a skilled job which should be undertaken only by an experienced synth service engineer or fitted by us at our premises in South West London.

If a synth or drum machine has previously been modified in any way then our published fitted prices are not guaranteed. The published prices are based on the standard time to do the job, however a modified synth or drum machine may take significantly longer to fit than standard. In these cases the extra cost will be priced at our standard labour cost at the time (currently £60/hour plus VAT).

When transporting synthesisers to and from us, delivery charges may be expensive, especially if you are transporting a large flight-cased synth. Please contact us, and we will recommend a reliable courier or can arrange pickup with a suitable courier on your behalf, for synthesisers sent from within the United Kingdom. However, please note that we do not accept any responsibility for damage caused by the courier. Also we cannot accept synths sent to us from outside the UK due to the sheer volume of paperwork and other costs/time involved.

For further information, please call or e-mail. Most items (except retrofit kits and some socket kits) are available from stock and can be delivered to you the next day if you live within the UK.

Delivery times to other countries varies but is usually between 1 – 3 days for the USA and Europe. See the ‘Approx Overseas Transit Times’ link on the ‘Ordering Info’ page for a full listing by country.

Orders for spare parts and replacement power supplies for Kenton products must be accompanied by the model, version and serial number of the unit concerned, as the power supply requirements for some products changed between versions e.g. when changing from mk1 to mk2 or mk2 to mk3 etc.
Whilst we will always do our best to supply the correct part, Kenton accept no responsibility for supplying the wrong part if these requirements are not met.

All trademarks and trade names used throughout this website are acknowledged as the property of their respective owners.

This website and these terms & conditions are governed by the laws of England and Wales and any dispute about its use and/or orders placed with Kenton Electronics Limited will be determined only by the courts of England.

Please note, we are not a shop. Personal callers are by appointment only.

Kenton Electronics Limited
Brookfarm House
1 Station Road
London
SW19 2LP
U.K.

Company number: 2917687 registered in England & Wales
VAT number: GB802058956

E. & O.E.